Policies

Processing Time:
The amount of time required to process prepare and send items varies. Textiles, clothing and homewares are ethically manufactured to order by a team of artisans in Canada. This means every item is handmade just for you. These items can take approximately 5 to 14 days between being ordered and shipped. It is worth noting that post from Canada can be slow.
Jewelry, Original art and Beaded products are produced in Australia, and ship from Australia. These items can vary widely in production time, so please check the details on the product.

Customs and Import Taxes:
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Returns & exchanges:
I gladly accept returns, so long as the item being returned was not a custom/personalized order. Please contact me within 14 days of delivery
Ship items back within: 30 days of delivery.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Due to the fact that the majority of products are made to order by hand I cannot accept exchanges or cancellations
But please contact me if you have any problems with your order.